Terms of Service

Last updated: July 8, 2026

1. Introduction

These Terms of Service ("Terms") govern access to and use of docket, a cloud-based agency management platform provided by Evernow GmbH.

By creating an account, accessing the platform, clicking to accept these Terms, or otherwise using docket, you agree to be bound by these Terms.

If you use docket on behalf of a company, agency, organization, or other legal entity, you represent that you have authority to bind that entity. In that case, "Customer", "you", or "your" refers to that entity.

2. Provider

Evernow GmbH
Dreieichstraße 59
60486 Frankfurt am Main
Germany

Commercial Register: AG Frankfurt am Main, HRB 54195
VAT ID: DE220772379
Email: info@godocket.app

3. Contract Language

The contractual language is English.

4. Professional Use Only

Docket is intended exclusively for professional and commercial use by businesses, agencies, freelancers, consultants, entrepreneurs, and similar professional users.

Docket is not intended for private consumer use. By creating an account, you represent that you are acting for professional or commercial purposes and not as a consumer.

We may request information reasonably necessary to verify professional use, such as company name, business address, VAT information, website, professional email address, or other business-related information.

5. The Service

Docket provides functionality for:

• project management;
• ticket management;
• time tracking;
• customer and contact management;
• quotations;
• invoices;
• reporting;
• file uploads and attachments;
• internal collaboration;
• AI-assisted workflows.

We may improve, modify, replace, or discontinue individual features from time to time, provided that we do not materially reduce the core functionality of paid subscriptions without reasonable notice.

6. Account Registration

To use docket, you must create an account and provide accurate, complete, and current information.

You are responsible for:

• maintaining the confidentiality of login credentials;
• managing users within your workspace;
• assigning appropriate roles and permissions;
• ensuring that only authorized users access your workspace;
• all activity occurring under your account or workspace.

You must notify us without undue delay if you suspect unauthorized access or misuse.

7. Administrators and Users

A workspace may have one or more administrators. Administrators may invite, create, manage, or remove user accounts and assign roles or permissions.

Customers are responsible for ensuring that all users comply with these Terms.

8. Beta Access and Free Trials

We may offer beta access, free trials, early access, evaluation periods, or promotional access.

Beta and trial services may be incomplete, unstable, unavailable, changed, or discontinued at any time. They are provided for testing and evaluation purposes and may contain errors.

Unless otherwise stated, the standard free trial period after beta is 30 days.

We may require payment information before or during a trial. If a paid subscription starts automatically after a trial, we will provide relevant information during signup or checkout.

9. Subscription Plans and Pricing

Docket may be offered under different subscription plans, including seat-based or role-based pricing.

Current prices, features, and plan details are displayed on our pricing page, in the checkout flow, or in an applicable order form.

We may change prices for future billing periods. Price changes will not affect the then-current billing period and will apply only to future billing periods. We will notify account administrators of material price changes by email, in-app notice, or another reasonable method at least 30 days before the change takes effect. If you do not agree to a price change, you may cancel your subscription before the price change becomes effective.

10. Billing and Payment

Payments are processed via Stripe by credit card or other payment methods made available in the checkout process.

By entering payment details, you authorize recurring charges for the selected subscription unless and until the subscription is cancelled.

Unless otherwise stated:

• fees are billed in advance;
• subscriptions renew automatically;
• charges are non-refundable except where required by law or expressly agreed otherwise;
• taxes, duties, and similar charges are the customer's responsibility unless included in the displayed price.

We currently do not offer payment by manual invoice as part of the standard self-service subscription flow.

11. Cancellation

Customers may cancel their subscription at any time.

Cancellation takes effect at the end of the then-current billing period unless stated otherwise during cancellation.

The customer may continue using the service until the effective cancellation date. After the cancellation becomes effective, access to paid functionality may cease.

12. Late or Failed Payments

If payment fails or cannot be collected, we may notify the account administrator and retry payment.

If payment remains outstanding, we may suspend or terminate access to the service after reasonable notice.

13. Customer Data

Customer retains all rights, title, and interest in Customer Data.

"Customer Data" means data, files, content, personal data, and other information submitted to, uploaded to, generated in, or stored in docket by or on behalf of the customer.

Customer grants Evernow GmbH a limited, non-exclusive, worldwide right to host, store, process, transmit, display, copy, backup, and otherwise use Customer Data solely as necessary to:

• provide the service;
• maintain and secure the service;
• provide support;
• comply with legal obligations;
• perform processing under the DPA;
• provide AI functionality when requested by users.

14. Customer Responsibilities

Customer is responsible for:

• the legality, accuracy, and quality of Customer Data;
• obtaining all required rights, permissions, and legal bases;
• ensuring that Customer Data may lawfully be processed in docket;
• configuring user roles and permissions;
• ensuring users comply with applicable laws;
• reviewing AI-generated outputs before use;
• ensuring that invoices, quotations, time entries, and financial records are accurate before relying on them.

15. Special Categories of Personal Data

Docket is not designed for the intentional processing of special categories of personal data such as health data, religious beliefs, political opinions, trade union membership, genetic data, biometric data for identification, or data concerning sex life or sexual orientation.

Because docket includes free-text fields and file uploads, users may technically enter such data. Customers may only do so where they have a valid legal basis and implement appropriate safeguards.

16. AI Features

Docket may include AI-assisted features, including a chatbot-style assistant that can answer questions about workspace content and assist with tasks such as preparing quotations, creating time entries, summarizing information, or retrieving relevant content.

AI functionality is provided as an assistive tool only.

AI-generated outputs may be inaccurate, incomplete, outdated, biased, or unexpected. Customer and users are responsible for independently reviewing and validating AI outputs before using them.

AI outputs should not be treated as legal, tax, accounting, financial, or professional advice.

Customer Data is not used by Evernow GmbH to train AI models unless explicitly agreed otherwise.

17. Acceptable Use

You must not:

• use the service unlawfully;
• upload malware or harmful code;
• attack, disrupt, overload, or impair the service;
• attempt unauthorized access;
• access or attempt to access another customer's data;
• circumvent security or usage limits;
• reverse engineer, decompile, or attempt to derive source code except where permitted by mandatory law;
• use the service to infringe third-party rights;
• upload content that is unlawful, defamatory, fraudulent, or violates third-party confidentiality obligations;
• use the service in violation of export control or sanctions laws.

18. Service Availability

We use commercially reasonable efforts to operate docket reliably.

We do not provide a guaranteed uptime, service level agreement, response time, or availability commitment unless expressly agreed in a separate written agreement.

The service may be unavailable due to:

• maintenance;
• updates;
• errors;
• security incidents;
• infrastructure failures;
• third-party service failures;
• force majeure events.

19. Support

Standard support is provided on a best-effort basis, typically via email or other support channels made available by us.

We do not guarantee specific response or resolution times unless expressly agreed separately.

20. Data Export and Deletion

Following termination or cancellation, we may provide a reasonable opportunity to export Customer Data, typically for 30 days.

After that period, we may delete Customer Data from active systems. Backup copies may remain for a limited period and will be deleted or overwritten according to our regular backup cycles.

Legal retention obligations remain unaffected.

21. Confidentiality

Each party shall keep confidential information received from the other party confidential and protect it using reasonable care.

Confidential information includes non-public business, technical, financial, product, security, and customer information.

Confidentiality obligations do not apply to information that:

• is publicly known without breach;
• was lawfully known before disclosure;
• is independently developed without use of confidential information;
• must be disclosed by law, court order, or authority.

22. Intellectual Property

Evernow GmbH and its licensors retain all rights in and to the service, software, code, infrastructure, user interface, designs, trademarks, documentation, technology, and related intellectual property.

These Terms do not grant any rights except the limited right to use the service in accordance with these Terms.

23. Feedback

If you provide feedback, suggestions, ideas, or improvement proposals, you grant us the right to use them without restriction and without compensation.

24. Data Protection

Where Evernow GmbH processes personal data on behalf of Customer, the Data Processing Agreement included below applies.

Customer remains responsible for determining whether docket is suitable for its intended processing activities.

25. Third-Party Services

The service depends on third-party providers, including hosting, storage, payment, email, monitoring, infrastructure, and AI providers.

We are not responsible for third-party services outside our reasonable control, but we select providers with appropriate care and maintain agreements where required.

26. Suspension

We may suspend access to the service if reasonably necessary to:

• protect the service or other customers;
• prevent unauthorized access or abuse;
• respond to security incidents;
• comply with legal requirements;
• address non-payment;
• enforce these Terms.

Where reasonable, we will provide notice and an opportunity to remedy before suspension.

27. Termination for Cause

Either party may terminate for material breach if the breach is not cured within a reasonable period after notice.

We may terminate immediately where continued use would create legal, security, or operational risk.

28. Warranty Disclaimer

To the maximum extent permitted by law, docket is provided "as is" and "as available".

We do not warrant that the service will be uninterrupted, error-free, secure, or suitable for every specific purpose.

Mandatory statutory rights remain unaffected.

29. Limitation of Liability

Nothing in these Terms limits liability for:

• intent;
• gross negligence;
• injury to life, body, or health;
• mandatory statutory liability;
• liability that cannot legally be limited.

Subject to the foregoing and to mandatory law, Evernow GmbH shall not be liable for indirect damages, consequential damages, lost profits, loss of business, loss of goodwill, or loss of anticipated savings.

To the extent legally permissible, Evernow GmbH's total aggregate liability arising out of or in connection with the service shall be limited to the fees paid by Customer for the service during the twelve months preceding the event giving rise to the claim.

This limitation does not affect claims under the DPA to the extent mandatory data protection law provides otherwise.

30. Indemnity

Customer shall indemnify Evernow GmbH against third-party claims arising from unlawful Customer Data, customer's breach of these Terms, or customer's unlawful use of the service, to the extent legally permissible.

31. Force Majeure

Neither party shall be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet outages, infrastructure failures, government actions, cyberattacks, or third-party provider outages.

32. Changes to These Terms

We may update these Terms from time to time.

Material changes will be communicated by email, in-app notice, or publication on our website with reasonable prior notice where required.

Continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree to material changes, you may cancel your subscription before the changes take effect.

33. Assignment

Customer may not assign or transfer these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets, provided that the assignee assumes the obligations under these Terms.

34. Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain effective.

35. Governing Law

These Terms are governed by the laws of Germany, excluding conflict of law rules.

36. Jurisdiction

Where legally permissible, the exclusive place of jurisdiction shall be Frankfurt am Main, Germany.